Privacy Policy

1. Introduction

Wonder 4 Marketing Inc. ("Company," "we," "us," or "our") operates the BookedMax platform (the "Service"), an online booking and scheduling software-as-a-service. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and related services.

By using BookedMax, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you create an account.
• Booking Details: Service type, date, time, location, staff preferences, and any notes or special requests.
• Payment Information: Credit/debit card numbers, billing address, and payment history. Payment processing is handled by our third-party processors (Stripe and PayPal); we do not store your full card numbers on our servers.
• Communications: Phone number for SMS notifications, email address for booking confirmations and marketing (with your consent).
• Business Information: For service providers using our platform: business name, address, service descriptions, pricing, staff details, and availability schedules.
• Digital Waivers: Signatures and waiver/consent form data submitted through the platform.

2.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and interaction data.
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.
• Location Data: Approximate location based on IP address, or precise location if you grant permission (used for distance-based pricing and service area features).

3. How We Use Your Information

• Provide, maintain, and improve our booking and scheduling services.
• Process bookings, payments, refunds, and related transactions.
• Send booking confirmations, appointment reminders, schedule changes, and payment notifications via SMS and email.
• Communicate with you about your account, respond to inquiries, and provide customer support.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze usage trends to improve our platform and develop new features.
• Send promotional communications (only with your explicit consent; you can opt out at any time).

4. SMS & Communications

5. Third-Party Service Providers

We work with trusted third-party service providers to operate our platform. These providers only have access to your information as necessary to perform their functions and are obligated to protect it:

• Twilio: SMS and messaging delivery services. Subject to Twilio's Privacy Policy.
• Stripe: Payment processing for credit/debit card transactions. Subject to Stripe's Privacy Policy.
• PayPal: Alternative payment processing. Subject to PayPal's Privacy Policy.
• Resend: Transactional email delivery.
• Analytics Providers: To understand usage patterns and improve our Service.

We do not sell your personal information to any third party.

6. When We Share Your Information

• Between Service Providers and Clients: When you book a service, relevant booking details are shared with the service provider to fulfill your appointment.
• Legal Requirements: When required by law, subpoena, court order, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of Wonder 4 Marketing Inc., our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

9. Your Rights

9.1 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA). We will not send you SMS messages without your prior express consent. You may revoke your consent at any time by replying STOP to any message or contacting us directly.

9.2 CCPA Rights (California Residents)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

• Know what personal information we collect, use, and disclose about you.
• Request deletion of your personal information.
• Opt out of the sale of your personal information (we do not sell personal information).
• Non-discrimination for exercising your CCPA rights.

To exercise these rights, contact us at privacy@bookedmax.com.

9.3 General Rights

Regardless of your location, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data.
• Opt out of marketing communications.
• Withdraw consent for SMS messaging at any time.

10. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us